Exchanges and Returns

[Important Notice Regarding Returns]

CYCLISM only accepts returns for size exchanges or defective product exchanges. (Please note that we do not accept returns for reasons of customer convenience, such as the color being different from what you expected.) If a product is deemed defective, we will generally exchange it for the same product. Refunds will only be accepted if a replacement item is unavailable (e.g., out of stock).

To receive a return request authorization, you must follow the steps below. You cannot return the item until your return request is authorized. (If you do not receive authorization, we will not accept your returned item.)

If you would like to exchange a size or a defective item, please contact CYCLISM within 7 days of receiving the item. Please note that if you return the item without authorization, it will not be accepted and the shipping costs will be borne by the customer.



[Steps to submit a return request]

Please submit your return request by clicking on your profile icon at the top right of the homepage, the "My Account" link at the bottom of the homepage, or the following link (https://account.cyclism.jp).


1. Log in to your account:

2. Enter your email address in the Email field and click "Continue."

3. In your email account, open the email sent from the store and copy the 6-digit verification code included in the email.

4. Return to the online store and enter the 6-digit verification code.

5. Select the order you want to submit a return request for:

• If your order contains multiple items, please select all the items you wish to return.

6. Select the reason for the return and add a note for the store.

7. Click "Request a Return."



[After the return request is approved]

If your return request is approved, you will receive an email with return instructions.

Once we receive your returned item, we will arrange for a replacement. Please note that it may take up to 14 days for your replacement to arrive as we may need to source the item from our warehouse.



[Notes regarding size exchanges]

Conditions for exchanging items:

The garment must have tags attached and be undamaged, along with all unused accessories from the ride (the bag containing the item must also be returned undamaged).


*We do not accept size exchanges or order cancellations for sale or limited edition items (except in the case of defective items).

*Items ordered as crash replacements are not eligible for exchange or return.

*If the old model is no longer available due to a model change, etc., we may suggest exchanging it for an equivalent new model.

*Our website uses genuine photos provided by the manufacturer. We cannot accept color changes for customer convenience after an order has been placed.

*The shipping costs for returning the product will be borne by the customer. (Shipping costs for the replacement product will be borne by our company.)



[Return address]

Address: CYCLISM

address: Room 202, 2-29-8 Tobitagyū, Chofu City, Tokyo 182-0036

Also, please write your order number in the details section of the shipping slip and indicate that the item is being returned for a size exchange.

Example: "#○○○○ size exchange"