特定商取引法に基づく表示

 

1. Distributor 
Cyclism LLC

2. Online shop name
Cyclism

3. Location

Business Address
〒 182-0036  Tokyo, Chofu-shi, Tobitakyu 2-29-8-202

Office, shipping and returns address
〒 170-0005
Tokyo Toshima-ku
Minami Otsuka 3-36-7
Minami Otsuka T&T Bldg. 5F
Room 503

4. Inquiry
Contact us by email or phone listed on the Contact Us web page.

※ If contacting us during non-business hours, we may temporarily store your contact details to contact you to support your inquiry during regular business hours.

5. Business hours
(Closed on Saturdays, Sundays and national holidays) 10am to 5pm on weekdays.
※ We accept online orders 24 hours / 365 days per year.

6. Associated fees other then cost of goods
Consumption tax.
Delivery charges. Any purchase under 15,000 yen will incur a delivery charge of 1,000 yen.

7. Goods extradition period
In stock product will be sent 1-3 days from the date of order. Out of stock goods may take up to 2 weeks from the date of order. Warrantied replacement of items may take up to two weeks from the date when Cyclism receives the warrantied item in question from the customer.
※ If there is a description regarding delivery period on the purchase page of the product, it will be sent as described. Such items include custom made products.
※ For items such as bicycles and bicycle frames, orders may be delayed 1-2 months due to international shipping. For AURUM Dolomite framesets, these are custom painted at the time of order and ship from SPAIN in 21-28 days as stated by AURUM. It may further take 1-2 weeks for CYCLISM to receive these bicycles or bicycle frames. 
※ Delivery may be delayed due to unforeseen events. The customer will be notified of any delays.
※ Delivery may be delayed by one week during Golden Week, Obon, and New Year`s, and other Japanese Holidays.

8. Payment methods

• Credit Card
• PayPal, Apple Pay, Google Pay, Shopify Pay, PayPay, MerPay, Paidy, 7-Eleven, Lawson, MiniStop, FamilyMart.

9. Payment Timing: For payment by credit card, Cyclism will charge your credit card at the time of order. Your payment by credit card follows your credit card company's rules.

10. Returned goods, exchanges and warranty replacement. 

CYCLISM accepts returns only for size exchange or exchange of defective items. (We do not accept returns due to customer's convenience, such as the color is different from the image. Please understand).

To receive a return request authorization, you must follow the steps below. We will not be able to return your item(s) until we have received your Return Request Approval. (Without authorization, we will not be able to accept your return of the item(s).

Also, if you wish to exchange your size or exchange a defective item, please contact CYCLISM within 7 days of receiving the item. Please note that if you return the item(s) without authorization, the return will not be accepted and shipping charges will be borne by you.


[Instructions for submitting a return request

To submit a return request, please click on your profile icon in the upper right corner of the homepage, the **“My Account” link** at the bottom of the homepage, or the link below (https://shopify.com/4124157/account).

1. log in to your account:.

2. enter your email address in the Email field and click “Continue”.

3. open the email sent by the store in your email account and copy the 6-digit verification code found in the email.

Return to the online store and enter the 6-digit verification code. 5.

5. select the order to which you wish to send a return request: a. Click on the “Returns” button. b. Click on the “Returns” button.

- If your order contains more than one item, select all items you wish to return.

6. select the reason for the return and add a note addressed to the store.

Click “Request Returns" written in Japanese on the top right corner.


After Return Request Approval

If your return request is approved, you will receive an email with return instructions.

As soon as the item is returned, a replacement will be made available. Please allow up to 14 days for the replacement item to arrive.


Conditions under which items can be exchanged:

The tag is still attached.
No damage to the garment
The garment has not been used in a ride
All accessories can be enclosed (the bag containing the item must also be returned undamaged)

*We do not accept size exchanges or order cancellations on sale or limited edition items. (Unless the item is defective.)

*Items ordered as crash replacements are not eligible for exchange or return.

*In the event that an older model is not available due to a model change, etc., we may offer to replace it with an equivalent new model.

*Our website uses official photos provided by the manufacturer. We do not accept color changes for the customer's convenience after the order is confirmed.

The customer will be responsible for the shipping costs of returning the item. (We will ship the replacement item(s) at our expense.

Return address

Addressee : CYCLISM

Address : Room 503, Minami-Otsuka T&T Building 5F, 3-36-7 Minami-Otsuka, Toshima-ku, Tokyo 170-0005, Japan

Please also write your order number and the fact that this is a return for size exchange in the details column of the slip.

Example: “#○○○○ Size Exchange

11. Owner
Danny Robinson